How to Use Rakuten Global Express to Buy from Rakuten Ichiba Overseas

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If you live outside Japan and want to buy products from Rakuten Ichiba, some shops may not ship directly overseas.

In that case, you can use Rakuten Global Express.

Rakuten Global Express is Rakuten’s official international forwarding service. After registration, you receive a shopping address in Japan. You use that Japanese address when placing an order on Rakuten Ichiba, and Rakuten Global Express forwards the package from Japan to your overseas address.

This guide explains the basic steps, from registration to receiving your package.

Visit Rakuten Global Express official website

The Basic Process

The process is simple once you understand the flow.

  1. Register for Rakuten Global Express.
  2. Check your Japanese shopping address on your Rakuten Global Express My Page.
  3. Log in to Rakuten Ichiba.
  4. Add the item you want to buy to your cart.
  5. Enter your Rakuten Global Express shopping address as the shipping address.
  6. Complete the order on Rakuten Ichiba.
  7. Wait for the package to arrive at the Rakuten Global Express warehouse in Japan.
  8. Check the package on your Rakuten Global Express My Page.
  9. Request packing and international shipping.
  10. Choose a shipping method and pay the international shipping fee.
  11. Receive the package at your overseas address.

The important point is that you do not enter your overseas address when ordering on Rakuten Ichiba. Instead, you enter the Japanese shopping address provided by Rakuten Global Express.

How to Enter the Japanese Shopping Address on Rakuten Ichiba

When you order from Rakuten Ichiba, the most important step is entering the Rakuten Global Express address correctly.

Japanese addresses are usually written in a different order from English addresses.

In English, addresses often start with the building number or street name and end with the country. In Japanese, addresses usually start with the postal code and larger area first, then move to the smaller area.

The general Japanese address order is:

  1. Postal code
  2. Prefecture
  3. City, ward, town, or village
  4. Town area and block number
  5. Building name and room number
  6. Recipient name
  7. Phone number

For example, a Japanese address may look like this:

〒123-4567
東京都〇〇区〇〇1-2-3
サンプルビル101
山田太郎

This is only an example. Do not use this address.

When entering your Rakuten Global Express address, copy the information exactly as it appears on your Rakuten Global Express My Page. Do not translate the address into English unless the checkout form specifically asks for English.

If the My Page shows Japanese text, use the Japanese text.

For example:

  • Prefecture: 東京都
  • City or ward: 〇〇区
  • Address line: 〇〇1-2-3
  • Building name: サンプルビル101

If Rakuten Global Express shows a customer code, member code, or identification code as part of your address information, make sure to include it exactly as shown.

This code helps Rakuten Global Express identify your package when it arrives at the warehouse. If the code is missing, the package may not be registered to your account correctly.

Before completing the order, check the following points:

  • The postal code is correct.
  • The prefecture is correct.
  • The full address is copied correctly.
  • The building name and room number are included.
  • Your name is entered correctly.
  • The phone number is entered correctly.
  • The customer code is included if it is shown on your My Page.

After confirming the address, complete your order on Rakuten Ichiba.

After the Package Arrives at the Warehouse

After the Rakuten Ichiba shop ships the item, the package will arrive at the Rakuten Global Express warehouse in Japan.

At this point, the package has not been shipped overseas yet.

Open your Rakuten Global Express My Page and check whether the package has arrived. You may be able to see information such as the package status, item details, weight, and storage status.

If you ordered only one item, you can request packing for that package.

If you ordered several items, you can wait until all packages arrive and then request combined packing. This allows multiple packages to be shipped together in one international shipment.

After packing is completed, choose the international shipping method.

The shipping fee depends on several factors, such as:

  • Destination country or region
  • Package weight
  • Package size
  • Shipping method

After checking the fee, pay the international shipping charge.

This international shipping fee is separate from the product price you paid on Rakuten Ichiba.

In some cases, you may also need to pay customs duties or taxes when the package arrives in your country.

Important Notes

Rakuten Global Express cannot ship every product overseas.

Some products may be restricted depending on the item type or destination country. Before ordering, check the prohibited items and the import rules of your country or region.

Also, make sure to check the total cost before purchasing.

The total cost may include:

  • Product price on Rakuten Ichiba
  • Domestic shipping fee from the shop to the warehouse
  • International shipping fee from Rakuten Global Express
  • Customs duties or taxes
  • Other possible fees

Before ordering, check the latest information on the Rakuten Global Express official website .

Summary

Rakuten Global Express is useful when you want to buy from Rakuten Ichiba but the shop does not ship directly overseas.

The main point is to use the Japanese shopping address provided by Rakuten Global Express as the shipping address on Rakuten Ichiba.

The basic flow is:

Buy on Rakuten Ichiba → Ship the item to your Rakuten Global Express address in Japan → Request international shipping → Receive the package overseas

When entering the address, copy it exactly from your Rakuten Global Express My Page. Pay special attention to the postal code, full Japanese address, phone number, and customer code.

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